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Food Theory: McDonalds WANTS It Broken! The Secret of McDonalds Ice Cream

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Have you ever gone to McDonalds dreaming of some cold, satisfying ice cream only to find the machine is BROKEN? Theorists, I sense something is afoot here. Today, I'm getting my metaphorical hands dirty and wading into the melty mess to find out if something shady is going on. I don't think anyone is prepared for what we are going to find...

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Credits:
Writers: Matthew Patrick and Tom Robinson
Editors: AbsolutePixel , Jerika (NekoOnigiri), and Danial "BanditRants" Keristoufi
Assistant Editor: Caitie Turner (Caiterpillart)
Sound Editor: Yosi Berman



Research:
twitter.com/wendys/status/934...
mcbroken.com/
www.youtube.com/watch?v=SrDEt...
www.mirror.co.uk/news/us-news...
www.wired.com/story/they-hack...
www.npr.org/sections/thesalt/...
people.com/food/mcdonalds-fra...
kytch.com/landing
www.mashed.com/135144/the-rea...
facebook.com/Chickfila.Mo...
www.pinterest.co.uk/pin/73852...
www.franchisedirect.com/foodf...
www.fastfoodmenuprices.com/mc...
www.ftc.gov/tips-advice/compe...
uk.practicallaw.thomsonreuter...
www.youtube.com/watch?v=KimFm...
www.law.cornell.edu/uscode/te...
en.wikipedia.org/wiki/Motor_V...
en.wikipedia.org/wiki/Electro...
static-pt.com/modelManual/TAF...
www.repair.org/stand-up

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14 Jan 2022

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Comentários 8 910
8Spikey
8Spikey 4 meses atrás
I remember when my son and I walked into a McDonald's and they said that only the ice cream machine was working. We looked at each other and wondered if we were in an alternate dimension.
MONKE
MONKE Hora atrás
@koko6504 the heaven universe
Wise Dominate
Wise Dominate 21 hora atrás
I think I'm in that dimension, cuz not once have I gone to a McDonalds with a broken ice cream machine
David James Magtibay
David James Magtibay 3 dias atrás
Ice cream machines are only broken in America, or at least ice cream machines are never broken in our country
62 Main Street Newark NJ
@KnightSeeker tf are your standards
Hitoshi Shinsou 🇺🇦
@koko6504 idk. I wish I was in that universe though ✨😃🔪😂
Frizzy KiKi
Frizzy KiKi Mês atrás
The McDonald's I worked at would have the machine do a heat clean once a week in the morning. For some reason we were told to tell people the machine was broken even though it was just stuff off for cleaning. I have no idea why because I'm sure I would have been yelled at less if I could have just said it was being cleaned 🤦‍♀️ the real conspiracy is that McDonald's just hates their staff
Nathaniel Weller
Nathaniel Weller 7 dias atrás
@Godless Death I guess it probably depends on what the owners say but the ones who own the stores I have worked for say once a week. I've cleaned a decent amount of the parts for the machine before I just haven't ever actually seen anyone disassemble or reassemble said parts so that's really the part I don't know.
Godless Death
Godless Death 8 dias atrás
@Nathaniel Weller Depends on the store. I'm the one who cleans the machines at my store and its once every 2 weeks. It's not hard to clean them but takes a couple hours.
Nathaniel Weller
Nathaniel Weller 10 dias atrás
@Godless Death the machine should enter heat mode every night on it's own and it's supposed to be taken apart and cleaned once a week i'm trying to learn how to clean one myself so I know how to do it.
Frizzy KiKi
Frizzy KiKi 10 dias atrás
@Godless Death you are right. It was the full clean I meant. We did it once a week and heat clean every night. I confused them I wasn't the maintenance person I was just there every morning it was being done.
Godless Death
Godless Death 10 dias atrás
once a week!? it should be doing a heat clean once a day and being fully taken apart and cleaned every 2 weeks
BlakFoxxMuzik
BlakFoxxMuzik 3 meses atrás
As a current employee, I can say that it's not ALWAYS broken. Sometimes the machine overheats and a mechanic has to come out, but it's not as bad as we tend to make it. And *trust me*, we want it to work as much as you do (because we can have free ice cream and other food)
garry howes
garry howes 8 dias atrás
As a current employee I agree. Last time I tried to use the icecream machine I didn't notice it was doing the automatic heat clean thing and ended up with icecream as hot as oil (no exaggeration) all over my hand. Now I have the story of how I burnt myself with icecream.
Nathaniel Weller
Nathaniel Weller 29 dias atrás
I feel that pain I've been an employee at McDonalds for 3 years the amount of times I hear someone ask me if the machine is up on a daily basis is more than a little annoying especially since 9/10 times it isn't broken. You heard me right folks most of the time the ice cream machine isn't broken. My first store whenever it was broken it would take 2-3 weeks for the mechanic to come out to fix it. Our owners aren't happy about that but not just because it's that restaurant specifically but all the ones they own. I also feel the whole we want the ice cream machine to work just as much as the customers thing because i love me some milkshakes, but I think a lot of people don't realize that the ice cream machine uses the same stuff that cars use to keep it cold and just like cars when the machine uses too much of it; it runs out. As MatPat said in his video there are certain things that can only be done by the company that produces our machines because believe it or not plenty of ice cream machines McDonalds uses they don't actually own. That plays into the whole having to call a mechanic out to fix it and it taking 2-3 weeks for the mechanic to actually come out thing. There are also times where the machine has to be taken offline for cleaning and that can take several hours otherwise if we didn't do it our shakes, flurries, cones, and sundaes would be just like Sonic's blasts. Granted there are times and restaurants that will take their machines down on purpose just so they don't have to sell ice cream, but not a whole lot of stores do that and it's usually only during the last few hours of that store's operation. Otherwise if we say the ice cream machine is down it's because it is ACTUALLY down for one reason or another. Whether or not it's done on purpose it's a different topic entirely that's open for debate but if it is done on purpose it isn't McDonalds doing but Taylor's.
BlakFoxxMuzik
BlakFoxxMuzik Mês atrás
@Haidyn I can answer any question you like to the best of my ability in regards to McDonald's
BlakFoxxMuzik
BlakFoxxMuzik Mês atrás
@Haidyn I did lol. I'm literally telling you the truth. I don't care about whatever contract. I would argue with my boss because I wanted the machine fixed before the Oreo shamrock McFlurry so I could try it out
Haidyn
Haidyn Mês atrás
@BlakFoxxMuzik must be a pretty in depth contract to have you not say anything about it 🤔
Kitkat Bug1
Kitkat Bug1 Mês atrás
being a McDonald's employee my particular store, run by people who own 15 stores, are actually suing the company who provides the machine because of people thinking stuff like "it's broken on purpose", we don't want it to be. why would we want customers to cus us out and yell at us? the providers are milking us for money and having us take the brunt of the public's displeasure
Nathaniel Weller
Nathaniel Weller 29 dias atrás
@Jonkea The Gamer yes but keep in mind the company and more accurately the franchisees have to pay money each time they call a mechanic out to LOOK at the ice cream machine and more to fix it when it is broken.
Jonkea The Gamer
Jonkea The Gamer Mês atrás
The title is referring to the company, not the employees
Liam Najor
Liam Najor Mês atrás
I mean...it is...Tyler made a flawed machine with the full intent of generating a repair racket.
Kaitlyn :3
Kaitlyn :3 2 meses atrás
I asked someone who works at McDonald’s why the ice cream machine never works, and he said that if the machine is just very very slightly dirty it’ll shut itself off until it’s perfectly clean. So they have to tell customers a lot that the ice cream machine is down again so they can clean it for the 100th time that day
Louis Rossmann
Louis Rossmann 4 meses atrás
What's most interesting to me is how this slowly creeped in. 50 years ago we were a culture that took such pride in repairing what we owned, having the freedom to repair what we own, extending the natural life of our own property. It's not like someone flipped a switch and then magically, everything from cameras to medical equipment to agricultural devices and consumer electronics were all unfixable. It was a slow creep over time to the point that most people didn't even notice until past decade. Thank you for going over this that more people have an idea what is happening, so that hopefully we can reverse it together!
Westrim
Westrim 5 dias atrás
That's recency bias. The struggle for right to repair has been going on about as long as civilization. There's documentation about guilds in Roman times insisting that only they be allowed to repair the things they built. There are contracts from the water wheel driven looms days that forbade anyone but the manufacturer from servicing parts of it (and then records of the resultant injuries/fatalities when owners both refused to ignore the contract or shut down a dangerously compromised loom). This has been going on forever. Parts are just more complicated now, and there are more of them.
Robert Coffey
Robert Coffey Mês atrás
It is always, always about the creeping expansion of corporate greed. With the introduction of electronics into every facet of our lives, corporations have been given free reign to lock everything down in ways that the consumer isn't readily able to circumvent on their own. So it's definitely a "because they can" and "because money" situation.
Joey Cameron
Joey Cameron 3 meses atrás
And this applies to the McD's ice cream machines as well. When I worked for the clown in the mid 90's, we took those machines apart every night to clean them and inspect the inner parts and had calendars for when we would replace the scrapers and always had bags and bags of the o-rings to replace whenever needed. And at that time the ice cream and shake machines were 2 separate machines. And if for some reason they weren't working, the first step was for an employee that knows how to tear the machine down to do exactly that to try to diagnose the problem. Usually just an assembly error. During my second tour with the Clown in the mid 00's was when I learned of the new Taylor machines. And while ours were not down very often, I was surprised that when it did go down, the manager said we HAVE to call Taylor and that we were not allowed to take it apart. Even though, underneath it is basically the same machine, just now computerized.
Sameenoobgaming
Sameenoobgaming 3 meses atrás
@ArtistAnthony thanks mr obvious
ArtistAnthony
ArtistAnthony 3 meses atrás
@Sameenoobgaming It's a bot, not a real person.
Zellec
Zellec 3 meses atrás
Imagine going to McDonalds and when the dude says the ice cream machine is broken saying “yeah, I know why!” And explaining this whole video.
Esha G
Esha G 21 dia atrás
I promise if you do that to me at the maccies I work at, I’ll love you for it lol, I adore food theory and the other channels Matpat is a part of
Justaspy
Justaspy Mês atrás
The fact this is even a video in the first place goes to show how many people never got their icecream
Luke Wright
Luke Wright Dia atrás
I asked someone that used to work at McDonald’s why the ice cream machine is always broken. She said it’s not broken, her coworkers just didn’t feel like making ice cream. What a bruh moment
NS777
NS777 Mês atrás
As a Canadian, I can say that I’ve never once seen a broken McDonald’s ice cream machine.
Antoni Antek
Antoni Antek 3 meses atrás
im suprised there are still theories about food, keep going! lets see how much theories about food can be created! i belive in you mat!
Synne Bergan
Synne Bergan 4 meses atrás
i live in norway and i've honestly never encountered a "broken" ice cream machine at mcdonalds, the closest i've gotten is once at burger king
bog
bog Mês atrás
same in canada
Theo
Theo Mês atrás
same happened to me here in turkey
Georgie
Georgie Mês atrás
In australia i’ve never had a broken ice cream machine but i’ve seen a lot of broken frozen coke machines in my time
bacon boy
bacon boy 2 meses atrás
Same for germany
Hello Goodbye
Hello Goodbye 2 meses atrás
I think it’s just a us problem lol
Kookeh
Kookeh 3 meses atrás
I love when they say "I'm sorry the ice cream machine is broken/down/under going maintenance/ect" and not even 5 minutes later a friend of theirs or an employee will walk out with a cone, mc flurry, or a sundae like "broke? ha! nah we just don't want to clean it"
Siobhan-Rae Kewley
Siobhan-Rae Kewley Mês atrás
would you for less than a living wage?
Robert Nap Jr.
Robert Nap Jr. 3 meses atrás
I always hear people complaining about McDonalds ice cream machines breaking, but I have only been told it was broken once
Fat Cat Sports
Fat Cat Sports Mês atrás
Food Theory: Does a drink taste different depending on what you drink it from (plastic glass metal etc)
SuperRelic 64
SuperRelic 64 3 meses atrás
As someone who worked at McDonald's for a few months, the first question I always asked the manager before I even clocked in was if the machine was working. I'd say the one I worked at had it working about 45% of the time from the months of June to late November. Glad someone explained better why that's the case.
Mirit Skeen
Mirit Skeen 4 meses atrás
Im usually a bigger fan of GT and FT but these real-world theories are quickly becoming some of my favs, Love learning abt things I can use in my real life and sound smart using!
Dao_of_potato
Dao_of_potato 4 meses atrás
I mean, as long as you don't like NFTs...
JellyBeanGamer
JellyBeanGamer 4 meses atrás
What do you mean? Can you not use the knowledge of a fictional character in a game franchise trapped in a pizzaplex with similar features as a kid who died years ago being a robot or fazgoo clone in your life? Psshhh, that’s a bunch of crap.
Fiona Pang
Fiona Pang 4 meses atrás
I used to like them more than they become more lore stuff 😅 So noe food theory is my favourite as well as THE SCIENCE behind. Its mt source of fun learning lol
Jitesh Ramakrishnan
Jitesh Ramakrishnan 4 meses atrás
We have two FTs tho
Godless Death
Godless Death 10 dias atrás
I work at McDonalds and most of the time when the machine is "broken" its actually not. It's just easier to tell people that than explain what's really happening. The machine has a hopper which freezes the ice cream and it only holds about 10 ice creams worth. The reason it "breaks" is when a lot of ice cream gets ordered. The machine is filled with liquid at the top which needs time to freeze once it enters the hopper. It only takes about 5 mins to freeze more. So if you ever get told its not working ask if it will be running again soon and they will likely tell you yes then you can just wait 5 mins and try ordering again.
Denzel Delaney
Denzel Delaney 3 meses atrás
I remember one hot summer years ago, I went to get a simple cone and the guy said it was broken so I settled for a Sprite, then a mother with her 2 toddlers asked for the same thing RIGHT AFTER me and they got theirs no problem, including the mother. Needless to say I was a bit salty about it
YouL0calIdiot
YouL0calIdiot Dia atrás
Fun fact: My local McDonald's ice cream machine never had broken in my life time
Father Freddie
Father Freddie 2 meses atrás
The Food Theorists make documentaries on random topics so interesting. Appreciate the hard work 🤔 ❤️
Just Some Guy without a Mustache
I always thought McDonald’s always has their ice cream machine broken, because it was never working in the first place.
ArtistAnthony
ArtistAnthony 3 meses atrás
@xXSlayerOfSoupXx That happens alot, not just here on YT.
Miles Prower
Miles Prower 4 meses atrás
The workers don't want to clean them
Amy Tattersfield
Amy Tattersfield 4 meses atrás
I Never Had A Problem With The Ice Cream I'm Not Happy Some People Have Had A Problem.
Licinius Varrus
Licinius Varrus Mês atrás
In the couple of years I worked at a McD's in the US, I quickly realized that the unreliable ice cream machine is a sham.
Cass
Cass Mês atrás
Wow! This is such an interesting video. Had no idea about any of this but it makes so much sense. I officially cannot go to a McDonald's now without thinking about this channel thanks to you and your amazing team!
CopperK-9
CopperK-9 Mês atrás
A friend of mine used to work at a McDonald's and they always said that the machine cleans itself and they can't stop the cleaning cycle. So they always say it's "broken" because that's easier to say than "it's cleaning itself and we can't turn it off or stop it."
THGAwesome
THGAwesome 3 meses atrás
2:11 McDonald's in India has no beef as its illegal, they instead has the Mac maharaja
Csala Bálint
Csala Bálint 4 meses atrás
When I was working at mcdonalds, I once had the question of "Why am I even working here for slightly over minimum wage, when they could easily create a machine that pumps out burgers flawlessly without ever dropping one", then the next second when one of the cashiers told a guest that the ice cream machine is broken, I came to the sudden realization that "Oh yeah, it'd just be broken all the timr"
keeganshigh
keeganshigh 22 dias atrás
A pompous McDonald's worker?
Champion of the Dark Soul
@WackoMcGoose a kids show is not a good example of automation.
Jakub Toman
Jakub Toman 2 meses atrás
@Csala Bálint I can't find it too. All I found is fryer automation from 2019 and "vending machine" from 2016. I have my info from people who work for McD on a regional scale.
Csala Bálint
Csala Bálint 2 meses atrás
@Jakub Toman Source? I searched for it, but only found automated drive thrus and kiosks
Jakub Toman
Jakub Toman 2 meses atrás
I'm sorry to inform you fully automated McDonald's is a thing now and it works flawlessly. Ok, not fully automated. One person is still needed for fetching the trays.
supersmex
supersmex 3 meses atrás
I don't even eat McDonald's (unless I've broken my sobriety and crave Garbage) but these are always fascinating
derchesten
derchesten 3 meses atrás
The only time I've ever encountered a broken ice cream machine was in a local roasted chicken joint. McDonald's I've cream machines were the most reliable thing I've encountered in my life
ryz.n
ryz.n Dia atrás
I feel like I am the only one who never experienced this. I buy ice regularly in McDonalds tho.
Charlie
Charlie 2 meses atrás
I heard from my friend who works at McDonald's that making certain ice creams was too difficult so all the workers decided to say the ice cream machine was broken lol.
Yoshilover
Yoshilover 4 meses atrás
New Food Theory: How many breadsticks can you order from Olive Garden before they run out?
Ro L
Ro L 6 dias atrás
@Katie Taylor the question was how many can one person or even one party order before running out , considering we don’t take parties much larger than 40 ppl on RARE pre planned occasion even if 40 ppl all ate 10 bread sticks , that’s only 400 sticks and we have way more then that , we tray up about 20 sticks a tray and can cook 5 trays at one time. So 100 can be made in the span of about 5 minutes. Trust me we have a very deep supply of breadsticks that are enough to last an entire week. It’s not really too possible to tap the supply of an entire olive gardens bread sticks.
Katie Taylor
Katie Taylor 6 dias atrás
that varies between restaurants due to how much space they have and how many customers they've had in a given period. but I worked at a fazolis (fast food pasta, we also had breadsticks) next to an olive garden that did run out of breadsticks once. they came over and bought a ton of breadsticks from us to tide them over for their dinner rush.
hassunkhan
hassunkhan 26 dias atrás
they actually have a portal to the breadstick dimension. they harvest the breadsticks off the vines everytime you order so you constantly get something fresh ❤️
Ro L
Ro L Mês atrás
Bro there’s a job called bread in the schedule someone sits there all day preparing bread. One single person can’t eat more then 20 breadsticks at the most and each batch is around 100 so we wouldn’t easily run out of bread unless you had many many large reserved 30 person parties who each ate 10-15 sticks , I just had 2 26 people parties last night and they didn’t even dent a single batch
Ro L
Ro L 3 meses atrás
@MrKINSM you’re missing the point and telling me something I obviously know. Even the hungriest man or table of men couldn’t deny our supply we have boxes and boxes of yes premade breadsticks by the 1000s
Jasper
Jasper 3 meses atrás
When I worked at mcdonalds in high school, our ice cream machine was almost never down, then again my store didn't have this specific ice cream machine
ShinobiSora
ShinobiSora 2 meses atrás
I always hear about the ice cream machines being broken, but I've never experienced it. I also rarely get ice cream at McDonalds so that's probably why. And if I do it's in the middle of the day. I think I remember Sonic's ice cream machine being broken once. I think it was also late and it was once.
Izuku Midoriya
Izuku Midoriya 3 dias atrás
It's not always broken, sometime we just don't have the sundae mix for it, so we just say that it's broken for easiness.
Dez H
Dez H 11 dias atrás
I always thought they were just lying. I wanted a frappe from McDonalds one day, but the person in the drive-thru said the machine wasn't working. So I went home, and ordered one on Uber Eats a few minutes later, and had my frappe no problem. Though it is way too expensive.
Ian Studios
Ian Studios 4 meses atrás
True story: I used to work at a McDonald's and almost *everything* broke except the ice cream machine,the only time it "broke" was when one poor soul put milk in the machine instead of the ice cream mix It took a few hours to clean it out but after that it was fine
Avalon Page
Avalon Page 4 meses atrás
do you live in my down, lol
Uprising
Uprising 4 meses atrás
one of my co-workers does that on purpose sometimes when it’s overwhelmingly busy. i’m surprised he hasn’t gotten fired yet
Matthew Wilkins
Matthew Wilkins 4 meses atrás
Same! Here in Australia it's exactly the same. We had our own maintenance guy fix the machine
unlegndary
unlegndary 18 dias atrás
You know, the ice cream machines actually work where I live, I always wondered why people said they were broken all the time, literally any McDonald's I go to has a working ice cream machine, I live in the USA too so does that have to do with anything?
Satsujin-Sha The witch KingofWolfs.
There's one MacDonalds where I live in England (that I know of, obviously there could be more in town that I haven't seen) and it's ice cream machine is basically always working. Knock on wood
Arthur Fleck
Arthur Fleck 2 meses atrás
I've heard this before but pat will always be the master explainer
Baris Korkmaz
Baris Korkmaz Mês atrás
I've seen a lot of videos about the ice cream machines being broken in McDonald's. But, in the Netherlands it's actually never broken. I can always get ice cream 😂
Carter Thiel
Carter Thiel 4 meses atrás
Its awesome to see Right To Repair becoming a mainstream issue. The fact that people are actually against it is mind boggling
Carter Thiel
Carter Thiel 3 meses atrás
@ArtistAnthony there is actually a really great explainer that Linus Tech Tips did yesterday where a single person with minimal previous knowledge created a script that wipes bots from comment sections. YT could do something if they really cared, it wouldnt be perfect, but it would be much better than it is currently
Carter Thiel
Carter Thiel 4 meses atrás
@Grabble please dont make this issue partisan, because its not. Right To Repair laws have been facing issues from both sides for the better part of a decade.
Carter Thiel
Carter Thiel 4 meses atrás
@Roland Swift really? how does RTR eliminate jobs? the only difference is that it encourages local family owned business, which puts pressure on the corporate repair monopoly. If you can explain the logic behind job loss that would be appreciated. its also fact at this point that as long as you take a look at reviews, the local repair place will out perform 1st party, unless its because of the artificial lack of parts which RTR is solving
Roland Swift
Roland Swift 4 meses atrás
what it comes down to is 1) it will eliminate job opportunities leading to an increase in unemployment amongst people with little to no other marketable skills 2) it can cause issues with accountability where they can't sue larger corporations with deeper pockets when they crash after they or a smaller mechanic forgets to rotate the tires or things like that
justin craig
justin craig Mês atrás
This is so interesting , bravo matpat! 👍
Darth Vader
Darth Vader 3 meses atrás
I live in India and I've honestly never encountered a 'broken' McDonald's ice cream machine near my locality I guess Mcdonalds uses a different ice cream machine here in India
Sined Dd Mk
Sined Dd Mk 3 meses atrás
This is a very very good video. I want to say it is the best you made, but I havent seen it all yet. It is just super interesting and informative
Womballoo
Womballoo 14 horas atrás
I’ve never actually encountered a broken ice cream machine
Emma Castle
Emma Castle 4 meses atrás
Most of the time ours is “broken” it’s in heat mode and the customers understand “broken” better than it being in heat mode.
Jacob Shrum
Jacob Shrum 4 meses atrás
Gotta love customers. I work grocery, and I just put in the code that rounds up to the next dollar before the customer notices because we are in a coin shortage atm, and too many of them complain if I tell them I don't have any coins but the money will be taken off of their next order when they put in their customer ID. They waste my time by asking for a manager expecting to get something we can't give to them which only exacerbates the line and makes more irritable customers as a result.
Majin Ally
Majin Ally 4 meses atrás
@pete lee bc they still don’t get it
Majin Ally
Majin Ally 4 meses atrás
@Jojo Joe is this a joke?
James Michael
James Michael 4 meses atrás
@Deadly Cupid I don’t believe everything he says you know, I’m not some blind puppet, I like these videos because they teach you to look at things in a different way and consider different prices of evidence that normally get left by the wayside. These theories are fun, entertaining, and you shouldn’t need much more of a reason to decide to watch them. If you are here in the comments then either you fell for the clickbait or you like Matt’s stuff.
N56
N56 3 meses atrás
Johhny Harris made a incredible video on this and I definitely recommend it
Lord Of Chaos Inc.
Lord Of Chaos Inc. Mês atrás
I'm watching from Germany and there was definitely a period when they were all broken that is more than 14% in the range of actually remarkable. That was many years before the discussion came up in the US though and IDK how they stand today. There might also be a difference if you're on a large airport or at the countryside.
Shurikenmo o.0
Shurikenmo o.0 3 meses atrás
I’ve never seen a broken machine, just machines who run out of milk and had to wait to for it to cool
Loo La
Loo La 2 meses atrás
I remember years ago the machine would never be broken… good old days…
M'lady
M'lady 4 meses atrás
Right to repair is really, really important, especially when big companies like Apple are notoriously bad at fixing their own products, but your local small repair shop downtown which is a jack-of-all-trades can not only do it faster and cheaper more often than not, they may also treat you less like an idiot and more like an actual human being.
anonemusly
anonemusly 3 meses atrás
LOL all I hear is this right to repair BS. the machines McD uses cannot be repaired by just anyone, your average McD employee cannot "fix" it outside of the normal cleaning procedures the machine needs daily and bi-weekly. There is alot of tech in these machines that can fail, from something as simple as a sensor to something more elaborate like replacing a compressor. same with anything that needs repair you need someone who is trained to do that work. you wouldnt have your out of work bum neighbor who is a self proclaimed handy man come over and put a new roof on your house. you wouldnt fix your own refrigerator or air conditioner. so dont expect any McD employee to "REPAIR" these machines outside of the basic cleaning procedures it needs for daily operations. its not just the ice cream machines either. all the equipment needs repair sooner or later. thats why the company who makes it provides technicians because they have the knowledge on how and what to repair. same reason you take your car to a mechanic to get it fixed, because thats what they were trained for. bottom line is: right to repair is useless if you have no idea HOW to repair it. this only applies to you people who want someone other than apple to fix your precious iphone that you broke. if it wasnt for that, none of this right to repair nonsense would be an issue these days.
Jacob Shrum
Jacob Shrum 4 meses atrás
@Shiny Delcatty Wouldn't stuff like that be illegal under right to repair? That still makes it so that only the provider can fix the device.
Rae Rohan
Rae Rohan 4 meses atrás
@J M Yeah, I know the video. Both iPhones were purchased brand-new from an Apple store, so there was no chance of them already being broken or being fake copies. He confirmed both phones were functional before swapping parts. Then he swapped parts from phone A to phone B and it bugged out. Switched the parts again and the phone suddenly went back to being fully functional
J M
J M 4 meses atrás
@Jannik Heidemann unfortunately, this is a real thing, it even can happen if you swap parts from the same type of phone There is a video on BRvid of someone taking two of the same phone, opening them up and swapping a few pieces and it bugging out saying it didn't recognize anything
The Nerdy Gamer!!!
The Nerdy Gamer!!! 3 meses atrás
I live in Australia and I have never had a broken soft serve icecream machine but the frozen coke machine is always broken
Leena A.
Leena A. 2 meses atrás
I thought this would be a fun light-hearted video and now I'm in the middle of corporate tea. I love it.
bob7872
bob7872 3 meses atrás
Interesting. TEAC does the same thing. I got a disc duplicator from Heartland America years ago. Bargain, right? Yeah, until I had to replace one of the drives. They force you to send it to them to repair because the machine requires parts that are only compatible with their products. I ended up not getting it repaired, because it wasn't worth it. Later I got a Microboards brand one, and now if a drive goes bad, I can buy a generic one and replace it myself. BTW I haven't eaten at McDonald's in years, and I don't remember the last time I had their ice cream.
Flame-Anarchist
Flame-Anarchist 3 meses atrás
McDo is going to be the staple of Food Theory, it will always come back
ur boi uncle JOE
ur boi uncle JOE 4 meses atrás
I’ve worked at a McDonalds for about 7 months now and I can confirm that it’s usually just because new mix got put in the machine and it’s still just ice cream soup. I’ve seen people try to serve the super liquidy stuff in shakes and people get pretty mad about it. It’s just easier to explain that it’s broken rather than not ready yet.
Thaias
Thaias 4 meses atrás
I feel like I read this before...
STschannel T
STschannel T 4 meses atrás
@Some Random Name mc milk shake brings all the boys to the yard 😉
Seth Ali
Seth Ali 3 meses atrás
My work also uses the C602. Funnily enough, it's actually the shake side of the machine that currently isn't working. One of the staff members dropped and broke a part while cleaning it, and so now we have to wait for a part to be shipped from America. I live in Australia. It takes a while for stuff to arrive over here 😅
DinoGoof Hybrid Hero
DinoGoof Hybrid Hero 3 meses atrás
The weird thing is every time I went to my McDonalds to get a McFlurry the machine was never broken O-o
『{ kucha 🌿}抹茶🍵』
I’m proud to say that the ice cream machine has only EVER broken ONCE in my nine years that I lived in my city
Rainy City
Rainy City 3 meses atrás
I've only ever seen a working ice cream machine at McDonald's 3 times and I've been there so many times.
Emmett Ilnicki
Emmett Ilnicki 4 meses atrás
Once again, Matpat has come through with another reason to not take notice of the Golden Arches as you drive past all the fast food places on your way to your grandparents house. P.S can you do an episode on brain freezes, in the spirit of the ice cream machine and the cold weather
pokemon sword and shield has the best gym leaders
Why is there 2 pron bots here Edit: nvm there’s like 5
mageius
mageius 3 meses atrás
you know there is an hour-long video from last year that discusses this topic and breaks down a lot more. So yeah good on you for at least passing along the basic info to people.
SprigSlashVital
SprigSlashVital 13 dias atrás
I love living in Sweden where the ice cream machine is never broken
Ballistic Mallard
Ballistic Mallard 3 meses atrás
The McDonald’s where I used to work never had our machine broken, it was the coke machine that kept breaking lol
on space
on space Mês atrás
There was a time when my uncle and I went to McDonalds to get some ice cream but they said there was no ice cream. So we just ordered meals. But when we went up to pay we saw a woman getting her food. But one of the food was ICE CREAM
Tibor Klein
Tibor Klein 4 meses atrás
Johnny Harris made a video about this: "The REAL Reason McDonalds Ice Cream Machines Are Always Broken" It's really interesting, I recommend watching it wholeheartedly.
roze-EX🏳️‍⚧️
@Tina Bulea wow thats so interesting but nobody asked
birba
birba 4 meses atrás
@tumamaencosplay true, although i think he does sometimes cite studies and stuff when he's talking about them
tumamaencosplay
tumamaencosplay 4 meses atrás
@birba It doesn't help that I don't recall him ever saying, across his 3 channels, that "sources are in the description"
birba
birba 4 meses atrás
@tumamaencosplay i mean its in the description but in the vid wouldve been nice
Anna NA
Anna NA 4 meses atrás
They also included more stuff that has happened since Johnny's video, info that has come out during the investigation into the espionage, and the right to repair movement. So many companies have been trying to turn features of your car and household appliances into subscription services without adding any new features that justify it.
supernova743
supernova743 16 dias atrás
When dealing with dairy you really need to keep all the nooks and crannies of the machines clean. Gaps in those seals are food illness lawsuits waiting to happen. However most the the reasons the machines are down is due to minor issues which could be resolved by staff.
Roku_shiv
Roku_shiv Mês atrás
Here in India, I've worked in few outlets In Delhi and Jaipur where Ice cream sections were built in a separate section and none of the machine had Taylor branding on them. we're using local suppliers. Never had any breakdown, even during peak hours.
Liv
Liv Mês atrás
Just me or the ice cream machine always works 😂
Rori Macias
Rori Macias 7 dias atrás
I had a friend who got hired at a McDonald's in the last half of our senior year of high school. She quit after a month but told our friend group after her second shift that they were telling people the machine was broken just so they didn't have to clean it. She advised never ordering ice cream because even when it "wasn't broken" it wasn't cleaned.
Marijn Peppelman
Marijn Peppelman 4 meses atrás
You're forgetting one important detail on the repair service stuff Mat: McD does not pay Taylor, the franchisee does. Enforcing the use of Ice-cream machines with frequent breakdowns costs McD corporate literally nothing, but brings their partner Taylor more revenue.
vioaDi :D
vioaDi :D 4 meses atrás
@Chris Bowe Johny Harris made a video about McD broken ice cream machine. Here is the link: brvid.net/video/video-SrDEtSlqJC4.html
R3 Bones 🇵🇭
R3 Bones 🇵🇭 4 meses atrás
@SniperBear 13 ik
The Country Chemist
The Country Chemist 3 meses atrás
I remember seeing the Johnny Harris video on this. Good stuff. Glad more people are talking about it. Highly recommend his video.
Microwave Helicopter
Microwave Helicopter 3 meses atrás
Mcdonalds employee: *walks into mcdonalds* Engineer: Hey the ice cream machine is fixed! Employee: Cool. *aggressive metal pipe noises*
Waberoid
Waberoid 3 meses atrás
The McDonald's here never have broken machines. So it's definitely JUST A THEORY
Jamella
Jamella 7 dias atrás
I work at McDonald’s and I must say the machine is never broken, it’s just doing it’s daily cleaning process. But for some reason we are told by managers to tell customers that it is broken instead of saying that it’s being cleaned. I mean, I’m sure customers would be more understanding if we jus told them the machine was being cleaned😫🤣
The Dragon Champion
The Dragon Champion 4 meses atrás
As a previous employee of McD's, there is a FEW ways to "fix" some of the errors. When the machine has a heat cycle error all you had to do to fix it is just turn it off and back on after being turned off for 20 seconds. ALSO SCREW THE FUDGE PUMPS! THEY ARE THE WORST
BRE undercover
BRE undercover 3 meses atrás
THEY ARE ALWAYS EMPTY
Ashe Douglas
Ashe Douglas 4 meses atrás
Omg the fudge pumps are terrible 😭
Steven Kramer
Steven Kramer 4 meses atrás
@Timeland I understand there are treatments for that nowadays
Lazy Triux
Lazy Triux 4 meses atrás
I also hate the fudge pumps the caramel works the the fudge you have to use your strength to yank it up
Yetunde Adeyemi
Yetunde Adeyemi 4 meses atrás
What's a fudge pump
Scottish Gonk
Scottish Gonk Mês atrás
I just remember my parents saying its because the ice-cream machine was too hard to clean.
Federico Cresci
Federico Cresci 3 meses atrás
the place where I worked had two of these, the machine is complicated for untrained personal, most of the problems are caused by employees. Also, if you cut the power it iniciates the 4hr sterilizing cycle.
Deadpool
Deadpool 2 meses atrás
When I’m eating I watch food theory When I’m watching a movie I watch film theory When I play games I go on game theorists
nxfelibata baka-kun
Before I even watch the video I can already tell it’s going to be because McDonald’s wants you to come for the soft serve (which isn’t expensive ), but then when the machine is broken you buy something else on the menu that costs more.
Ander _101
Ander _101 4 meses atrás
I never understood the joke of “McDonald’s ice cream machines always broken” cause whenever I asked for it I never experienced that so 👀
GwynGwyn _
GwynGwyn _ 4 meses atrás
Same
Miriam Vasquez
Miriam Vasquez 4 meses atrás
You must be lucky
Devin Nall
Devin Nall 4 meses atrás
I mean since it's only between 10-40% of ice cream machines that are ever broken statistically speaking there's a pretty large amount of people that have never experienced that problem
Lane Robertson
Lane Robertson 4 meses atrás
Same here. I've always gotten the ice cream I asked for when I've been at McDonald's.
CosmicBrickFilms
CosmicBrickFilms 4 meses atrás
@Jexusli where I live I can never get ice cream from McDonald’s smh
EriTastic
EriTastic 14 dias atrás
Weird though, since all the McDonald's I have ever been to had working ice machines. I always get a mcsundae with free chopped peanuts
The Hat Thief
The Hat Thief 3 meses atrás
I am a living LEGEND. I have never seen the machine be broken.
pheme
pheme 3 meses atrás
i would like to say i work at mcdonald’s currently out ice cream machine is always working and we don’t usually have trouble with it. so it’s either really broken or the restaurant doesn’t have enough people to be running back and forth making ice cream and do other things as well
der sebbl
der sebbl 2 meses atrás
I doubt McDonalds tastes the same everywhere. They surely adapt to fit local tastes. (for example not being overly sweet when outside the US)
Wubbed
Wubbed 4 meses atrás
I still can't believe how successful this channel is, congrats Mat, and everyone else working on this! :)
berlin Nuuna
berlin Nuuna Mês atrás
I remember reading about this idea someone had on a conspiracy website, stating how tech companies intentionally make their designs break so they can charge you to fix it. Take Apple, for example. The person suggests those lovely little software updates wear and tear at your phone, and guess what? You can trade your barely working phone for a new iPhone for just (insert amount here). There's no official proof, but Microsoft has started to weld computer parts to the frame, making it impossible to fix at home. IDK what to say. I mean, it's just a theory! A TECH THEORY! And, shut down
SuperMarioAdamYT
SuperMarioAdamYT 22 dias atrás
The McDonalds I go to, most actually fully functioning perfectly, I literally got ice cream there last month. I guess I'm just the lucky soul.
David Nitchman
David Nitchman Mês atrás
Our ice cream machine always works at my McDonald’s. But when I am short staffed and already covering the positions of 3 people I just don’t have the time to make ice cream for every order, so I just tell the customers that it’s down for cleaning.
ÎŽĀNĀGÎ
ÎŽĀNĀGÎ 12 dias atrás
Never experienced this. Philippines or Middle East, the Ice Cream was a staple. It went good with fries because I could dip mine in ice cream all day and be satisfied with it.
Lauren Hawes
Lauren Hawes 4 meses atrás
I also recommend Johnny Harris' video on this. It has the same format in the beginning and goes a little bit more in depth about the technical side. But ultimately concludes that Taylor earns more from fixing the machines than selling any tech, so their partnership with McDonalds allows the company to continually scan the returns owners out of more money.
George Boyd
George Boyd 4 meses atrás
@Doctor M was about to make this same comment. Best mat pat by 8 full months and tbh I struggle to believe that matpat didn't see his video.
doyouknowme ?
doyouknowme ? 4 meses atrás
yeahhh thats why i feel deja vu.. thanks pal
Alex Williams
Alex Williams 4 meses atrás
Yeah like another comment says, he deserves the recognition for bringing this conspiracy to the masses.
Odhrain_h
Odhrain_h 2 meses atrás
I currently work at McDonald’s in the UK and our ice cream machine still works it just over heats very quickly because how much we use it
LeePlayZ
LeePlayZ 3 meses atrás
Being someone who sometimes just watches the game theory’s videos watching him but about food is so weird. Literally sounds like he’s talking about a video game😂
DariusQ
DariusQ 2 dias atrás
How ironic that Ray Krok was a milk shake mixer salesman before he swindled control of McDonald's away from the McDonald brothers. 🤣
lol idk
lol idk Mês atrás
i work at a very small ice cream shop with the same ice cream machine, i don’t know very much about cleaning it but i do know that all we have to do all day is to refill it with some ice cream mix.
Shellder_Cashman
Shellder_Cashman 4 meses atrás
As a McDonald’s employee the ice cream machine isn’t broken, it’s just hard to clean
Ezra Sitt
Ezra Sitt 4 meses atrás
@Senner If you watched the video, you would know the answer to your question
The Lilinator
The Lilinator 4 meses atrás
My cousin works for mcdonalds and says the employees just don't like to use it
Senner
Senner 4 meses atrás
then why are they still using it
spectator
spectator 23 dias atrás
I've only gotten ice cream like 5 times in my whole entire life when I've asked for it at mcdonalds
n4j00n
n4j00n 3 meses atrás
whenever I go to Mc Donalds I can get the icecream but they just say "it's out of stock" instead of "the machine is broken"
Mikhail Pascual
Mikhail Pascual 2 meses atrás
In the Philippines, I've never encountered this "broken ice-cream machine" it always works here
Landon The DM
Landon The DM Mês atrás
Across the places in the US and Canada I've got McDonald's ice cream from in 30 years, the ice cream machine has never once been "broken". It has occasionally "just been cleaned and shut off" in the late evening but never broken
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