Apples Self Repair Program Is Not What It Seems

Hugh Jeffreys
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I never though I would see the day that Apple sold parts and tools to the public. But its not quite as good as it seems.
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27 Mai 2022



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Comentários 1 424
Stephen De Tomasi
Stephen De Tomasi 2 meses atrás
All of this feels like a half-hearted attempt to squash the right to repair movement by providing "repair resources" so lawmakers have a hard time ruling against them. In reality though, these phones are still not what one would consider to be easily repairable. It's all a bit sad really.
sy Mês atrás
@tabbypears4 yeah the price tag is worth the quality of which they repair it, it’s no compromise
Maybe this is a step in the right direction? Maybe the next iPhone will be easier to repair?
Henk Smit
Henk Smit Mês atrás
Companies always find ways to get around the spirit of the law. Certainly Apple wants repair to go the way they want it (big bussines) Example: in NY there is a company that repairs Apple laptops for much, much less than apple price repair. Example: they repair a motherboard. Apple throws in a new motherboard for $900 in an M1 laptop.
The AndroidFerret
The AndroidFerret Mês atrás
A BIT sad ??
559kalifornia Mês atrás
What the closest android thing to iphone 13 pro ?
Alias Anybody
Alias Anybody 2 meses atrás
This calibration process is madness. There's no good reason to pair most parts to a specific device to begin with.
Johnny Chimpo
Johnny Chimpo 11 dias atrás
@Satsuma GT people would stop stealing iPhones all together? No, no they won’t
The Disappointed Gamer
The Disappointed Gamer 12 dias atrás
@Patrick Manning someone could still steal my phone and use it for parts they just wouldn’t have Face ID and would get a display warning in settings
Beer_Dad 20 dias atrás
@Basically Edward Dell make better laptops than Apple - as long as you are willing to pay for their premium models, which are still a little cheaper than the Apple equivalent.
Marino Šimić
Marino Šimić Mês atrás
@Patrick Manning such a dumb comment... I don't care If my phone gets stolen for parts, because if stolen it will be used as a phone.
Alexander Mês atrás
@Patrick Manning I have a feeling it also has something to do with security. AFAIK the first software locked part was the Touch ID home button. I might be done to prevent spoofing the part to unlock your phone. While one of the reasons it's done might be to actually protect users of these high end phones from criminal activity, it still has a backfire on the same users in being more expensive to repair.
TimeHunter 2 meses atrás
So this “self repair” is just letting you do the hard work, pay more and reduce their costs. Wow.
Gary Hewgley
Gary Hewgley 7 dias atrás
No, the funny part is how many people will continue to buy iphones and ignore all of the bad parts. If you see something wrong, either fix it or stop complaining.
Selwyn Andrews
Selwyn Andrews Mês atrás
Yes, it's Apple's version of a meal kit. We're getting takeaways, but we're still doing the cooking.
linus cat tips
linus cat tips Mês atrás
@Fake User my dad paid $250 to buy airpods pro just because they were bluetooth and wouldn't fall out of his ears. LEGIT WHY
Fixingthingz4u Mês atrás
Spot on Timehunter !!
Jaquan Kelsor
Jaquan Kelsor Mês atrás
The fact that humans put up with this blatant slap in the face and disrespect from a body of people calling themselves a company doing this without being killed is a fucking miracle. Truly it is.
Yohanes Cahyadi
Yohanes Cahyadi 2 meses atrás
Apple made a phone so unrepairable, their own technician cant repair it 🤣
The Apple God!
The Apple God! Dia atrás
Apple is such a joke it’s hilarious 😂 this just needs to stop it’s our phone if it breaks when I repair that’s on me but just let your customers repair there phone
PrettyAngel31 Mês atrás
That's embarrassing. 🤣😒🤦🏿‍♀️
Usman Ahmed Zailani
Up Samsung
mathewng1988 2 meses atrás
And that is Apple's stance in "right to repair".
Stress 2 meses atrás
As someone who worked for Apple for a year, trust me when I say we were as lost as most consumers when it came to new products and releases.
David Manouchehri
David Manouchehri 9 dias atrás
@fsfx What?
fsfx 9 dias atrás
@David Manouchehri ymmd
MultiTelan 2 meses atrás
Yup. It has been that way since at least 2010. I worked in a call center for them and I couldn’t even use my own damn mouse with their computers. They’re so secretive that it should be met with force.
David Manouchehri
David Manouchehri 2 meses atrás
@Stress that’s kinda like saying you didn’t understand farming and were as lost as your customers when you worked at a grocery store.
Fire's Channel
Fire's Channel 2 meses atrás
Fascinating, considering using the factory parts showed up as "unknown" after the new parts were paired to the phone, it seems as if Apple must store the pairing data in a writable piece of memory. Perhaps with enough testing and analysis it could be possible to locate where this data is written and figure out what is being written. Maybe then it will be possible to completely sidestep having an Apple technician "pair" your new parts and do it yourself! Possibly even have 3rd party display replacements that send the correct info to be considered genuine?
tristan smith
tristan smith 10 dias atrás
for the battery and screen im sure there is an IC chip that stores all of those serial numbers and these can be transferred to new displays and batteries to restore genuine status
Johnny Chimpo
Johnny Chimpo 11 dias atrás
@Gary Rumain no one will jailbreak apples software because they are constantly updating it. They probably have the best hackers working for them
misterX misterY
misterX misterY Mês atrás
It is stored somewhere in secure enclave chip; not possible to retrieve it
manniefaces 2 meses atrás
Lol right
Danny Davito
Danny Davito 2 meses atrás
@Rocket Scientist doesn't work like that all that 'tool' does is restore your trutone to the replacement screen
Razor Rich
Razor Rich 2 meses atrás
Apple’s interpretation of ‘right to repair’ is a joke! They are making it unnecessarily difficult.
K T 2 meses atrás
@Tony S it's more of a challenge for people who leave their momma's basement 😂🤣
Tony S
Tony S 2 meses atrás
So look after your stuff and don't break it then.. It's really not that hard
K T 2 meses atrás
Oh it's very nece💰💰ary
MustangSquadron 2 meses atrás
@not gus bruh this mythical demographic of people who don't possess the skill to do a few simple fixes on a iphone but would be brave enough to attempt it are few and far between. Don't excuse Apple's disingenuous garbage attempt at placating the right to repair moment while trying to pocket extra money for themselves. Yes, a lot of people would destroy the phone because they don't have the skill or confidence to follow simple instructions but that's what repair shops are for, either 3rd party or apple stores. It doesn't mean Apple should be controlling every aspect of the DIY market for iphones because they (and you apparently) look down on people. There are no good reason to software locks parts for phones (not even the face ID components).
Alexis 2 meses atrás
@Tafsir Nahian so... what's it called when you replace broken parts with functional parts on something? because that seems like it should be considered "repairing" to me.
Chasing the Outdoors
Chasing the Outdoors 2 meses atrás
These repair programs all started around the same time at every company. It is 100% a scam to avoid right to repair laws. We still need them to pass! Don’t support the programs unless you are benefitting from it. I’d still rather pay the same to have someone else at fault if a mistake occurs.
Hugh Jeffreys
Hugh Jeffreys 2 meses atrás
7:53 - Small correction. The ambient light sensor is what controls brightness not the proximity sensor. Despite that, it's still being disabled after a screen replacement, which was the point i was trying to get across. *Update:* 5 days after having the calibration issues the self repair store reached out saying: "Following up with this issue. If you would like to try system configuration again, please contact us. I would recommend reviewing page 61 in the manual prior to the chat as it gives guidance on the LiDar Scanner calibration process. Thank You!" Good to see the follow up. Can only hope if they see this video they take it as a way of improving their system. If I get back in touch I will update you here.
Ła₩ЯeņcƏ ÆnĐřeĮ GømeƵ
What was the music part at 4:06
Piping Mês atrás
I get the impression you like the sound of your own voice
gadgetboyj 2 meses atrás
It’s worth mentioning that sales tax is charged on top of Apple’s in-person repairs as well, at the same rate as the self service parts would be taxed (if the shipping address is in the same city/state, since it varies by location). So the parts are still priced unreasonably high, but not more than the in-store repairs, even after taxes. It’s typical in the US for pricing not to include any taxes, and for the taxes to all be added at once on the total of the order/sale.
mquin40440 2 meses atrás
@Muhammad Mujtaba Bin Zahid that's his local ip
khevinski014 2 meses atrás
would like to see if using a replacement LCD and copying the data from genuine then ask for apple techs help will show if its genuine.
Gregory Lambert
Gregory Lambert 2 meses atrás
Fun fact about the Apple calibration software for the iPhone 12 & 13: it's actually just a website anyone can go to, but you have to be AST2 certified in order to use it (which I am). It's not exactly the greatest but it's better than the calibration software for the 11 and lower, which needs a MacBook with a special program on it called repair cal.
crazeguy26 2 meses atrás
@Autokey Security Services Toyota takes the cake on that.
Autokey Security Services
@crazeguy26 thanks I know I have Adas setup. I was just being sarcastic because Mercedes is just as bad as Apple if not worst with there high fees for online functions and limited licenses that aftermarket shops can get to access some systems on Benz
crazeguy26 2 meses atrás
@Autokey Security Services The Autel MS908 and do alot including ADAS repair.
Autokey Security Services
@crazeguy26 mercedes charges way to much for online access to do scn coding. There are other ways but one must become an (engineer/mechanic/rocket scientist) to get around paying thousands for online access. Then there's FBS4 maybe mathematician or just magic. Lol
crazeguy26 2 meses atrás
making a repair on the Mercedes Benz adaptive cruise control system is easier then this mess.
Moerfel 2 meses atrás
This is just a big middle finger to the right to repair movement. And it basically costs the same as just taking the iPhone to Apple and get it fixed. They even use the same machinery in the Apple Store
misterX misterY
misterX misterY Mês atrás
It is not exactly middle finger, Apple has multiple times said they want end-to-end control over all their ecosystem. It is their design philosophy, they are not trying to trick with it.
Steven Juris
Steven Juris Mês atrás
@kushal raj yeah because nobody wants to have someone steal their phone and change the part that protects all of their data.
kushal raj
kushal raj 2 meses atrás
@Doodle Caboodle oh yea there definitely are easier to use and cheaper machines out there. And i fix it makes great ones. Apples machines just take the guess work out of how much pressure to use to seal phone, stick battery, how much and how to heat the phone to remove screen without damaging it. If you have 25-40% of the knowledge then all other tools are better. If you have 0 knowledge other than the manual you just read a week ago though you might damage the phone. On a side note: it makes it almost as perfect as a factory phone quality of repair wise. I.E. You can be confident of the water and dust sealing because even repair shops don’t seal phones with the proper pressure sometimes. I have had a phone damaged due to water after a repair shop didn’t seal the phone properly. So if a repair shop can make a mistake, a user new to apple’s weird shit is more likely to do it.
Doodle Caboodle
Doodle Caboodle 2 meses atrás
@kushal raj their machines aren’t more idiot proof my guy they’re about the same as the ifixit kit and any other phone repair machine It just looks more convenient. but there’s far morn cheaper and far more easy to use tools.
Tom Buck
Tom Buck 2 meses atrás
I’m glad you made this video. The repair program is a step in the right direction, but there’s clearly a lot of work left to be done (and shipping giant tools around the world is pretty impractical). Makes me really appreciate the practicality of iFixit.
Animal House
Animal House 2 meses atrás
It's really not a step in the right direction. It's a slap in the face to right to repair and independent repair shops everywhere. In a lot of ways it's worse than nothing.
David Jackson
David Jackson 2 meses atrás
Shipping giant tools is much more practical than buying those same tools for a single repair and never using them again.
theRayzz 2 meses atrás
They are just backing up their arses.
Roy 2 meses atrás
Strange how I’ve not seen this ‘calibration’ process by other BRvidrs that have done the same repair. Thank you for the full explanation and process.
Jhunly Cabaylo
Jhunly Cabaylo 2 meses atrás
This kind of defeats the whole purpose of fixing it yourself which is exactly what Apple's plan is. They want people to think that it is a bigger inconvenience to fix your phones yourself instead of just letting their service centers do it. People who are fairly new to DIY fixing smartphones may encounter more complication and find the process frustrating.
psychopath rob
psychopath rob Mês atrás
It wouldnt be so bad if their repair services didnt cost an arm and a leg. If it was a third as much or even half as much to replace a screen then I could see how it would be a lot better than doing it yourself, but its not. If you cant even repair your own phone then you dont own it at all. In fact I wouldnt be surprised if they had fine print at the bottom of their website that said "all devices are still owned by us after paying to use them".
Alexis 2 meses atrás
When DIY repair costs as much or more than than paying Apple to fix it for you, and the official DIY repair process still requires Apple to be involved, that says everything you need to know.
Trig 2 meses atrás
$10 says that they use the device serial numbers to blacklist warranty repairs or to give them proof for a "well you must have broke it yourself" excuse
Steven Juris
Steven Juris 14 dias atrás
@Gare you really like being used as a product dont you. Remember Google is a marketing company that sells you as a product. Enjoy sharing your data with anyone who pays for it or anytime your talking to authorities. If you want to fix your phone that's fine. Dont cry when someone rightfully steals your personal info and uses it to harm you and then when that happens its all your fault. El cheapo parts are loved by people who arent able to work.
Gare 14 dias atrás
@Steven Juris You really drank Apple's Kool-Aid, didn't you? Holy hell...
Steven Juris
Steven Juris Mês atrás
@stupid Cat it does when it’s connected to your security stuff. Do you want the government to get your information just by replacing a screen? Since that would be the only way to get that off of an Apple device. Unlike Google which keeps every single thing about you including every single fingerprint on their servers happily giving it to just about everyone else. It also makes it harder to use a stolen phone since all a thief would have to do is change the screen. This is a case in an iPhone that doesn’t have facial recognition since the screen and the fingerprint sensor are actually connected and changing one by itself would fuck the other up.
stupid Cat
stupid Cat Mês atrás
@Steven Juris ??? Putting in a new screen cant hurt your phone in any way, the only reason apple ties it to your serial number is to make it incompatible with others, apple is the one that records the information, nothing else does that.
Bottom Text
Bottom Text 2 meses atrás
How environmentally friendly, shipping around massive pieces of machienery everytime somebody wants to replace a screen, as well as the screen
Emu 2 meses atrás
Not to mention all the presumably unrecycle-able plastic used in all the packaging...
Edward Tan
Edward Tan 2 meses atrás
@DerKernsen technically no the sleds are for 1 model so thats the "consumable part" so if a new model comes out you will need to buy a new sled unless the next iPhone comes out with a 16-20'' screen since the screen press only comes out to 10-14 inches as those are YYEEE THICC presses also according to Snazzy Labs the heating plate that Apple has isnt efficient or at least has very inconsistent heating so thats actually a bad purchase, you are better of probably getting what Jeffery has if you ask me the screen press is decent enough
DerKernsen 2 meses atrás
@Edward Tan Yeah, It’s gonna be so worth it buying a tool for a screen replacement that only works for 1 single phone and is worthless afterwards
Edward Tan
Edward Tan 2 meses atrás
you can however buy said machinery so... its up to you if you want it in essence once done the only thing you need are the parts which should be "relatively be affordable" and have a lower carbon foot print so... far from perfect since the AST2 is still pretty locked in really (unless you have an insider guy)
Gary Rumain
Gary Rumain 2 meses atrás
I was surprised to learn they sell them. When I watched another video about the repair program earlier this month, they were renting the machines out and you had to return them after use. This might work out better if you can resell the machines after use. I expect that will work out to be much cheaper than renting them from Apple - assuming they don't get damaged at some point.
X LessThan Z
X LessThan Z 2 meses atrás
I guess Apple's crazy high parts prices was one way of paying for the rash of new employees, like Carlos, responsible for in-person pairing. I wonder if Apple's using contractors for this, because that is an extremely simple job duty. As always, great video👍👍
Syncopia 2 meses atrás
I'm glad my spare part prices are funding Carlos' very very important work.
peter 2 meses atrás finally it's here
Jay 2 meses atrás
Yes they are. They use a company called Kellyservices or Convergys. They are people who work from home on a Mac sent to them by Apple. Training is 2 weeks then you’re cut lose on customers.
Kurt Justiniani
Kurt Justiniani 2 meses atrás
Now for those still defending Apple we see many offense they have done to their customers: 1. Data Privacy - Changing screen, camera, battery, etc. doesn't mean people need to give permission to Apple on their calls, images, and other privacy stuff just for the sake of having genuine parts acknowledgement. Not that there's no connection for data and repair to begin with. 2. Ownership - People don't need permission from Apple to repair/replace parts on their own device and for Apple to downgrade the "features" just because they repair their own device. What right does Apple have to limit people's rights to use their own device just because they don't follow what Apple's repair guidelines? Does people own their iPhone or Apple does? 3. Repair shenanigans- The sheer hassle of "calibration" already adds to perception of general populace that it's better to buy or let only Apple repair their devices, coupled with "features" downgrades for unauthorized repair, this in turn further cement the perception of the general populace pertaining repair & ownership. Even the "technician" doesn't know the problem of the said device after "calibration" and offering your data to Apple. What's the point of Apple repair program?
Tobias Wozniak
Tobias Wozniak 2 meses atrás
I want to see the factory worker in Shenzen moving the camera back and forth on every device leaving the product line. Apple deliberately is trying to make it as hard as possible.
Edward Tan
Edward Tan 2 meses atrás
thing is I think part of the OG repair process is to pretty much reset the phone to factory settings then start the repair at least thats part of my experience when I tried to have a battery replacement on my iPhone 5 so theoretically nothing is "gained nor lost" but if you don't use iCloud then you better be sure you have the entire phone backed up to a PC/MacBook/Laptop when you get it back. as this "repair" process is no different from what happens behind the doors of Apple Service Center yes you have a technician calling a technician to do the diagnostics system
raffy141 2 meses atrás
Best shot to acutally get some data that apple sends is to wait for a Jailbreak and record all decrypted data that gets send to the phone - maybe there is finally a way to capture something that would allow to develop a software that allows for new pairing.
Steven Juris
Steven Juris Mês atrás
Every single government in the world would love that.
xwintk 2 meses atrás
@Mateo ♪ Won't help, you need to be on the latest version of iOS.
raffy141 2 meses atrás
@Mateo ♪ could be that requirement for the technician to connect is that you have to update to the latest version of iOS, guess we’ll have to wait and see
Mateo ♪
Mateo ♪ 2 meses atrás
There is a jailbreak coming for all devices on iOS 15.1.1 and below really soon. Until then we're out of luck
hopolapopola 2 meses atrás
@Jordan Bush the most recent phone that works with checkra1n is the iPhone X, so unless apple expands it that far back, it wouldn't help
Leo Lafleur
Leo Lafleur 2 meses atrás
Having worked for Apple before (about 2 years ago no, never going back), it's an absolute nightmare. 90% of the tools used are literally one and done. If it didn't work properly the first time, you're SoL. Truly, all of the software available for agents is buggy as all hell. Half the time getting remote assistance to work was just "let's try it again" until either agent or customer is fed up with it. Not to mention, their training.... Oh good GOD their "training" modules were trash... They got WAY too in-depth with NOVELS that you had to read for each question, so you ended up just coasting through it cause you couldn't be bothered, as long as you got the answers right. The ONLY thing I will say is that they definitely do take their customer privacy seriously and their knowledgebase was actually one of the best I've ever seen, once you get used to it. Their agents are cast into the fray with little actual knowledge of things and basically are learning as they go.
Derpdude32 2 meses atrás
I miss the days of hot swappable pieces for electronics making repairability a cinch
Rosaria 2 meses atrás
Wozniak spoke about this in a cameo for Louis Rossmann, and man, his words hit super hard. Gone are the days of hot swappable components without proprietary stuff or even calibration that is so unnecessary. Worse is that in the case, there's even a data collection for a simple repair, which is already a violation of privacy. This is why we must keep supporting companies like Fairphone and Framework. If they succeed by being with the times (like flagship level components and global availability), we can only hope change is happening, which I doubt would happen.
Sabersz 2 meses atrás
@Alexis Samsung still just uses Phillips screws. I replaced my battery on my A71 in an hour, pretty easy all things considered.
Tyrone Nelson
Tyrone Nelson 2 meses atrás
@GP33 You mean Crapple, not Apple
Tyrone Nelson
Tyrone Nelson 2 meses atrás
That was when the manufacturers weren't so greedy and ruled by money.
GP33 2 meses atrás
@Richard Croft apple has already been doing this for years
Abed El Mouti Khdeir
Abed El Mouti Khdeir 2 meses atrás
Every time I see a repair video of iPhone, I become more and more convinced to not buy an iPhone. Hopefully other manufacturers don't follow Apple with such measures.
Лилия Асеева
The Macs are somewhat similar. I accidentally bought an iMac 2011 in a... thrift store. It was working perfectly fine, but still went to a garbage, because a) someone put on a BIOS password, so no new OSes for it, b) BIOS passwords in iMacs aren't resettable by the battery and c) Apple Store refuses to believe in an authenticity of a payment slip from a thrift store, it requires... an Apple payment slip from the first customer! So this isn't a "retail sale". This, my dudes, is a rent. A very expensive, one-time rent.
Supers0nic 2 meses atrás
Imagine trying to do this as an independent store and depending on this process for every device. Insanity.
Steven Juris
Steven Juris Mês atrás
@ꉔorona_underpoweredꇻ Apple supports their phones longer than any other manufacturer out
​@Just Some Guy with Green Hair there's will be a point where the device's cannot handle more the algorritm ane they just will crash up letting put everything it support it . maybe will happend in some year's when apple don't give support anymore to their now "flagship's" device's
Just Some Guy with Green Hair
@Silicon and the cycle continues....
Silicon 2 meses atrás
@Tyrone Nelson and guess what will happen then? Japanese dont give up. So what will happen? Exactly, they will make a new algorithm in less than a month.
Tyrone Nelson
Tyrone Nelson 2 meses atrás
@Silicon Yea that's all good until Apple find out the algorithm that the Japanese are using for that and then block it with the next ios update.
Miguel Silva
Miguel Silva 2 meses atrás
The "self" in "self repair" is basically a joke by Apple. "You can repair it yourself - you just need us every step of the way."
V to be me
V to be me 2 meses atrás
so instead of just letting you repair on your own, they start a "self repair program" that you still can't use by yourself, as well as trying to convince you to buy a bunch of (I'm guessing wildly overpriced) tools you don't need? sounds about right.
Gare 14 dias atrás
@Steven Juris/videos You literally have no idea what you're talking about. Replacing parts does not inherently undermine the security. Older iPhones could have their screens swapped without swapping the TouchID sensor - I've literally done it myself. Replacement parts don't suddenly give people access to your phone. Apple doesn't have to lock your phone down because parts are replaced. So you swapped your screen - disable FaceID until you put in your pin number instead, then let the user set it up again. Problem solved, and your dumb paranoia is straight out the window. Instead of commenting on everything like a complete nutjob who knows nothing about how security and phone repairs work, how about you go learn that stuff instead?
Steven Juris
Steven Juris Mês atrás
@Nick Schafer millions of smartphones are as secure as a wide open garage with the e owner out of town and the car in the garage with the engine running. Those iPhones that your talking about are roughly 10 years old by now. Hell you couldn’t replace those screens without also replacing the fingerprint button. Just because you want everyone to access your phone without your consent doesn’t mean it’s a good idea.
Nick Schafer
Nick Schafer Mês atrás
@Steven Juris dude millions of other phones and older iphones were repaired just fine before Apple decided you can't. You can't argue this haha
Steven Juris
Steven Juris Mês atrás
@Nick Schafer most phone manufacturers do not give a shit about security at all otherwise they wouldn’t be running the least secure OS in the world. You’re trading cheapness for security if you don’t care that it’s extremely easy for a government to bypass security features with ease then go right ahead. There’s only one way for a phone to have a proven way of security and that’s by having the manufacturer actually fix it. Funny thing is the new program from Apple started with 13 and just about every phone is still under warranty and subject to Apples warranty replacement process which is relatively cheap as long as it’s still under warranty. They don’t want to deal with the idiots who will blame Apple for problems installing and fixing phones done by non-Apple serviced providers. So maybe Apple can fix it by saying that any problem caused by a non-licensed provider automatically ends Apples responsibility for any damage and any problems that ever occur. The security needs to be proved by Apple otherwise gee it’s not secure.
Astropulse 2 meses atrás
Huge props to you for capturing the transaction with wireshark, thats clever. Hopefully once this happens enough times the repair community can... figure things out.
Hugh Jeffreys
Hugh Jeffreys 2 meses atrás
Had to re-upload the video as the original that was out for about 30 minutes wouldn't play on IOS devices and was stuck at 360p on android and 1080p on the web. Processing issue on BRvid's side. So if you saw it the first time it is the same video and will be just as good to watch the second time round :)
SSS 2 meses atrás
Nothing new for a company like iGreedy!
Dragosez 2 meses atrás
I was watching the video and it was deleted while i was watching it and i was so confused
JoeDo Somethings
JoeDo Somethings 2 meses atrás
re heating the adhesive again before removing? it will work or not?
android199ios25 2 meses atrás
IMO calibration software should be baked into the iphone's diagnostic mode AVAILABLE LOCALLY. No useless technician, no internet connection no B$
First Prototype
First Prototype 2 meses atrás
Test Samsung new program that does the same as Apple 🍏
RigoloWeb 2 meses atrás
It’s so frustrating when you saw this coming : Expensive parts, but the only ones which can work in your phone. It’s time to boycott all the manufacturers who are doing similar « hardware lockings » of their parts.
SpadesOfPaint Studios
SpadesOfPaint Studios 2 meses atrás
It’s odd how apple sends you repair parts yet still software locks all of your phone because they didn’t repair it, apple is far to egotistical and greedy to really let us repair any device with their logo. What’s worse is even if you take it to them it seems like they are unwilling to help us with said repair so ultimately they could care lesser then we thought.
Dom_ The
Dom_ The 2 meses atrás
Now they're selling parts for pretty much the same cost as the entire service of a replacement, there is no possible way apple can claim they don't profit off repairs
Douglas Brittain
Douglas Brittain 2 meses atrás
They profit on everything they do
Ray of Light 62
Ray of Light 62 2 meses atrás
Thank you for this video, Mr Jeffreys. This represents the highest mark of professionalism of any technical video I've seen on YT so far. I never owned or will ever own an Apple smartphone because I'm opposed to the idea of closed-system hardware and software; but I'm interested in following their paces thru the technological progresses; and your videos are a wonder in that respect. I understand Apple uses a hardware encrypted enclave, where the various hardware components are authenticated before (and possibly during) the device operations. This process doesn't differentiate the various components, but creates a matching table of parts - authorised by Apple - which can operate together only after Apple acquired the serial numbers and authorised the pairing. The repair process you have shown complies with the letter, but not the spirit of the law about the right to repair. The Apple reaction to the new law on repair shows their lawyers are more skilled than their design engineers. I suspect this Marie- Antoinette attitude, "give them cake", will backfire. Once more, thank you for creating such an incontrovertible reference standard regarding Apple behaviour and decisions on "right to repair" matters. I remember with nostalgia the Apple II - which shipped with circuit schematics, instructions and eight open slots. Regards from the UK, Anthony
Tilen 2 meses atrás
If you send the network traffic data to someone that really know a lot about this maybe he could make a program that simulates the calibration software. But I am not promising that it's possible. Only in theory. Great vid as always exposing apples anti repair. Man they just can't end this drama can they.. . 🤦‍♀️
Petri Lopia
Petri Lopia 2 meses atrás
Funny that all other "Apple Self Repair Program" videos what I have seen have gone perfectly and smoothly :-D I wonder how honest they have been or have they just been paid by apple....
The Entertaining Obsidian
Even though it’s pretty much a rip off, it still makes me very excited to see that it is possible to have easy(but expensive) access to actual genuine parts in the us
This name has changed thanks to Bob S
This makes me appreciate the liberty I have to repair my Android phones. Full exercise of my "right to repair" right there
Ricardo Ogdon
Ricardo Ogdon 2 meses atrás
Omg thank you for this video, it has been fascinating. I’ve been wondering about Apple’s repair program since they announced it and I assumed that they would give you access to everything as long you pay the price tag that comes with it. It’s a shame that they did not provide the calibration tool to finish the repair (Are they worried people will use the tool’s bits in order to bypass iPhone security and gain unlawful access to their devices?) If so, they could might as well allow you to create a user name and password as the repair technician and access the calibration tool remotely, effectively keeping their bits in their secure servers.
Vit Mês atrás
The reason it is the way it is, is very simple. Money.
Rumia 2 meses atrás
Every time I watch one of these videos I am even more appalled by Apple.
Animal House
Animal House 2 meses atrás
I always get insulted and screamed at by people saying I was too negative of the program knowing that it would be a complete nothingburger. The trend continues.
Animal House
Animal House 2 meses atrás
@PRLA Apple cultists
PRLA 2 meses atrás
Who be screaming on you for iPhones lol. Amazing.
Gary Rumain
Gary Rumain 2 meses atrás
You can never be too cynical.
ThatCarDude 2 meses atrás
Love watching your videos Hugh, I’m starting work experience at a phone repair shop so I can learn a few thing about phone repairs.
DemonizedTX 2 meses atrás
What a great video! Insightful, detailed and important to point out if things actually changed but as the video says, Apple is still in complete control of your phone.
Mr Berry
Mr Berry 2 meses atrás
Apple's repair service is good in concept, but needs work in execution.
Mr Berry
Mr Berry 2 meses atrás
It's the bare minimum. Whenever you see a company do something that's the bare minimum, it's because they HAVE to rather than WANT to.
helicopter 2 meses atrás
They are doing it because they have to, not because they want to.
SonJohn 144
SonJohn 144 2 meses atrás
Apples' Self Repair Program is not what it seems Me: *When is it ever*
Arav Arora
Arav Arora 2 meses atrás
Great video Hugh, I actually think apple self service repair isn’t great. Good stuff 👍🏻
Mrshoujo 2 meses atrás
Keep all that captured data during that communication between the device and crApple. Someone out there knows how to unravel it.
mike65085 2 meses atrás
When the self service program launched several prominent BRvid channels got their hands on the rental equipment and tried it out highlighting their repair journey. This is the first video I've seen mentioning the ridiculous calibration steps required to return full functionality to the phone. Very suspicious the others would leave this step out in their reviews of the service. Perhaps they were "offered" the chance to review the service rather than renting it genuinely. Even a very popular channel focused on right to repair very cleverly skimmed over the subject.
Hugh Jeffreys
Hugh Jeffreys 2 meses atrás
The calibration is the most important thing to have covered, as it was the whole issue with the phones when I initially tested the repairability. They wouldn't work properly because of the calibration I couldn't do. The fact that the software is only available to people who use the program shows this doesn't comply with what right to repair stands for. Anyone should be able to calibrate their new parts, Apple or 3rd party. But lets be honest the parts pairing likely wouldn't exist if that was the case. I would of also liked to use their tools to give a full look at the program but international shipping would of been between $800-$1000 plus the $1000+ for the kit of tools. So just wasn't feasible for one video.
Mia Nunya
Mia Nunya 2 meses atrás
i love apple devices, but my god the company itself is a joke when it comes to handling customers.
vortex05 2 meses atrás
Wow amazing level of anti-repair on display. To think engineers spent many months working on how to make the phone harder to repair is just sad.
Restore Technique
Restore Technique 2 meses atrás
Imagine going through all of that with Carlos with every customer 🙄 So great for repair shops to waste an additional hour for each repair.
Zoogoo40 24 dias atrás
100% expecting this to be just as anti-consumer as they've always been.
c's on w e e d again
c's on w e e d again 2 meses atrás
I absorbed the same amount of frustration that I know you were having just by watching this video. I think Apple knows what they're doing when this pushes away the technically skilled in favor of those who just buy a new phone every year.
Roque Sosa
Roque Sosa 2 meses atrás
Much appreciated of this video. Apple acts as if tho they made huge strides in the right to repair, but pulling the wool over our eyes at the same time with those not being tech savvy. So I find this video very informative n helpful.
DJSekuHusky 2 meses atrás
Back when I was doing iPhone repairs (up til 7) there were much simpler issues; now I had to learn about the new restrictions in building my new iPhone XR. I got it May 21. They have made it so much more difficult, but if you shop while anticipating the restrictions, you can still get a good deal. My 256GB factory unlocked XR had a broken back glass but everything else was spotless, and I already had an XR 64GB with a shattered LCD but good back glass and frame, as long as you keep track of what parts go where, no error messages. With taxes and genuine adhesives, total cost was
Hugh Jeffreys
Hugh Jeffreys 2 meses atrás
Thanks for the tips. I will keep them in mind.
Dan Verley
Dan Verley 2 meses atrás
I work for an Apple authorized service provider in the US so I have a lot of experience with their processes. Almost all repairs require either calibration or something called system configuration. The latter of those two is what can be run remotely by Apple support after a self-repair. This is also why they aren't offering the program on older models as they require a calibration that requires the device to be plugged into a computer that has specialty software installed. Regarding the screws that are included with the screen. It's not In case you lose a screw. Apple has a strict policy against reusing screws. If we remove a screw then we have to replace it with a new one.
null Mês atrás
@What Tech Review Wont Tell You eh, I guess. I do like apple btw though, I have an iPhone a Mac and an iPad so I am definitely trapped in there ecosystem.
What Tech Review Wont Tell You
@null In that case every breath you take gives out co2 as well. Its okay if you dont like Apple but we have more things to worry about than worrying about less than a gram of metal when replacing display on a phone which for me has only happened once in the last 10 years
null Mês atrás
@What Tech Review Wont Tell You adds up
What Tech Review Wont Tell You
@null what a gram of metal? What a waste!
Tobias Wozniak
Tobias Wozniak 2 meses atrás
Even when laws are forcing them to be more likable, Apple somehow manages to become even more disgusting in the process. Can we please recall that a 4 digit sum has been spent for us to be treated like this?
Tony Rule
Tony Rule 2 meses atrás
That 4-digit sum was a choice, and this is really nothing new on their part.
Real Cyphox
Real Cyphox 2 meses atrás
the screws are not there in case "you're clumsy", they are there because when you do official repairs for apple, you HAVE to replace them. and afaik they are covered in some special adhesive that prevents them from getting loose.
leigh harris
leigh harris 2 meses atrás
Right to repair version of green washing from Apple. Vile, but expected. Nice job Hugh, very professional assessment and demo.
Lee Craig Stewart
Lee Craig Stewart 2 meses atrás
Great video. Yeah, Apple likes to relinquish some control of the right to repair but not all of it.
171151 Mês atrás
Thank you for the update, I always enjoy your "calling out Apple's bullshit" videos :)
Justin Hughes
Justin Hughes 2 meses atrás
that's dirty they're saying there's issues when there wasn't any just to get you in the store to still pay them!
Commenter below me is ugly
When apple badly wants to crush "right to repair" that even their technicians start to mess up.
ADFX-01 -Nixon- Yusa
ADFX-01 -Nixon- Yusa 2 meses atrás
Disappointed but not surprised. I always had a feeling that Apple isn't going to make it easy for independent repairs, and this just confirms my suspicions, but even worse than I thought. To force you to the tech support just to 'calibrate' the components, not only is that unnecessary, but also a waste of time on the repairer and Apple's part having to waste resources deploying for 'calibration support'. Seriously Apple, doesn't hurt to make it easy for independent repairs to happen. Jeez.
blakegriplingph 2 meses atrás
Apple's self service programme is far more pretentious than what the right to repair movement wanted, as if they did this merely for brownie points and pre-empt government scrutiny.
Owen McPro
Owen McPro 2 meses atrás
Wow, that's gonna backfire so bad. Good I hope they get what they deserve
Enzo Perruccio
Enzo Perruccio 2 meses atrás
Even if the repair program was completely flawless they're still doing it just to avoid a lawsuit, not because they actually want you to repair your device. I'm sorry, but a company like this will never have my support.
Terry Johnsen
Terry Johnsen 2 meses atrás
An example of anti-consumer corporate power as the self repair process is virtually a scam. I've owned iPhones in the past but would not do so now. Thanks for making this excellent video.
Felipe Gonzalez
Felipe Gonzalez 2 meses atrás
All of this feels like a half-hearted attempt to squash the right to repair movement by providing "repair resources" so lawmakers have a hard time ruling against them. In reality though, these phones are still not what one would consider to be easily repairable. It's all a bit sad really.
Andrew Davison
Andrew Davison 2 meses atrás
As someone who works for a very large third party Apple certified repair center, I can confirm the entire calibration process is extremely difficult and can take way longer than needed. I can have a part in a phone and closed up in well under an hour but because of the calibration most repairs take 1.5-3 hours and I’m even the one running all of the repair calibrations and diagnostics through Apple’s system, GSX.
OSD 2 meses atrás
Never in my life thought I'd see the day apple even would try this at all
SpookDome 2 meses atrás
Please tell us you've archived those USB logs... :( Someone with proper experience could try to reverse engineer them, and heck, even I would love to see what's in them. People might not be able to crack them, but at least we'll all know what Apple does to pair new parts.
Spatial Zebra
Spatial Zebra 2 meses atrás
Very interesting, so of course Apple is being hypocritical when they say they launched a repair program. I mean, it's better than nothing, but clearly not enough! I'd like you to do tests and stuff trying to find out about firmware on M1 soldered SSD, essentially killing the whole machine when the SSD dies. Just like an iPhone, it looks like this uses IPSW, so I am curious what's behind all of this! Just like the M1 chip is based on an iPhone processor, it looks like the M1 Macs firmware is very similar to an iPhone firmware, with one feature added: booting to an external device. But for this, the Mac first temporarly copies the kernel of the external boot device to the internal SSD. So the feature was just poorly added. Because an iPhone doesn't support any external boot device, they had to get "creative" when reusing the heart of an iPhone firmware. Unfortunately they didn't just write it to an EPROM, they put it on the internal soldered SSD!
George Boisvert
George Boisvert 2 meses atrás
You still need Apple for all of their iPhones just to repair the phone even from a 3rd party! That's an Epic Fail and you still don't own the phone that you bought with the money you have!
Joey Mormann
Joey Mormann Mês atrás
I can’t wait to hear his interpretation of what it “seems.” Because it “seems” expensive and difficult and decidedly not worth it on purpose but let’s see what the video has to say.
Random 4400
Random 4400 2 meses atrás
Keep pushing! Just like what happened today soon enough they'll give us what we want this is a big indicator that they are listening and we can't keep quiet about it or it'll stay this way!
Arzuse 2 meses atrás
It always kills me when I sell a customer a charger with their phone because apple stopped providing chargers due to environmental concerns' yet they pull this kind of shit and make it where the average person almost has to buy a whole new phone with the slightest bug or break
Kasper Winther Nielsen
Kasper Winther Nielsen 24 dias atrás
A good advice, take off the display adhesive when the phone is still hot, its way easier to remove
Sb129 2 meses atrás
Very very interesting and also very expected. Asterisks everywhere, it is """""repairable""""" as far as Apple's marketing goes but in the real world not so much. Not surprised but I repeat myself. I won't say that it is 100% useless but it is in the 90 percentile, everything software wise is still in their court, everything still serialized, everything still a massive pain to get literally and financially and ofc Apple knows the serial numbers to everything at all junctures. "Yeah you can repair this car, you just need to replace the motors and batteries as one unit for 90% the price of the vehicle" -Apples car most likely.
Nick Stalburg
Nick Stalburg Mês atrás
If they have to be so controlling over the process, they could've just released the calibration utility, but tied it to your Apple ID. This would enable them to track which parts you pair and install.
Joe Pisciotta
Joe Pisciotta 2 meses atrás
Well that was a huge fail. When Apple says they can’t do anymore you know it’s a failure. Plus they charge almost the same as Apple Care. What a waste of time.
Graylen Morgan
Graylen Morgan 2 meses atrás
Apple just at this point wants money. If they cared about the environment maybe they'd take a year to improve the repairability rather than making things better. Be a great way to differentiate the models, too (Comment meant to go on first video, tried to get it up as quickly as possible)
Ro Ro
Ro Ro 2 meses atrás
Actually by apple releasing these parts at about $30-$40 cheaper than an oem refurb from a reputable seller, it made the seller drop their prices also.
Abishek Muthian
Abishek Muthian 2 meses atrás
As Sikamaru would say, 'What a drag'. Let's just get a Fairphone and get on with it. Well done Hugh.
Shubham Bubna
Shubham Bubna 2 meses atrás
Hugh, make a setup video or a room tour. I really love the way you store your products, so some good tips would be a good plus 😊
Clint Jay
Clint Jay 2 meses atrás
Apple have *always* made it as difficult as they possibly can to repair their equipment, they are just paying lip service to the law makers and are not at all interested in enabling right to repair beyond the absolute bare minimum required to comply with or head off legislation.
Varun Eranki
Varun Eranki 2 meses atrás
I had two iPad pro 10.5 with display and motherboard damage respectively. Since the display damage one was badly mangled, i thought of just transferring Logicboard and home button. Both Cameras didn't work and froze. I had to again disassemble everything and transfer the cameras and then everything worked fine. It was super hard repair but not impossible. Thanks to your videos and Northridgefix videos. His videos are the defacto repair guides to the minutest complex issues. Your videos are good for best disassembly.
Dominator211 2 meses atrás
I am interested to see if anyone has tried to break the encryption with the apple servers. I doubt its possible with apple being security freaks and whatnot but would be interesting to see nontheless
Yellow Shirt Productions
People: I would like the ability to maintain and repair my broken thousand-dollar fragile object. Apple: and I took that personally.
c00LhaNd Mês atrás
5:20 I think it could help to heat up the adhesive to remove it like apple sayes. I had the real same problem with the adhesive form the Mircosoft Surface. After heating it up it was very easy to remove it. :D
Robert Beare
Robert Beare 2 meses atrás
I wasn't expecting much from Apple of course the cost of the parts is almost akin to having them repair it themselves. The fact that the new camera and screen also haven't been programmed is ridiculous. What was the point in them asking for the SN and Model number if they weren't programming them before they're sent out? Edit Just got to the calibration. So there must be a portion of the ROM that aligns with the correct ID/SN from the correctly installed Camera/Screen. Interesting
Q A 2 meses atrás
Now what we need, is someone to get the kit, put on a different part genuine or fake, and tell them you did the repair with the parts apple sent, and see what they say.
Treize Elements
Treize Elements Mês atrás
Apple is continually becoming a more Love/Hate relationship for me I MISS the old days when they championed form and function merging together and they truly were something different (but still allowed you to work on your own devices). Truly, late 90's/early 2000s Apple was one of the most amazing companies out there Fast forward to today and it has become so obvious how much investors are now the forefront of their movement. They still build amazing products, but something has been lost....
Jean-Simon Chénard
I need to partially disagree - These phones needs to stay secured. Changing parts without the trusted boot process can cause security issues. face ID sensor in the camera since you need some software someone could implement a rootkit or any kind of garbage and start stealing lots of data from you. If you do not want that just buy a generic phone.
Marcel Hentschel
Marcel Hentschel 2 meses atrás
I do official apple repairs and I absolutely hate it to get the adhesive off. Was so easy on older devices.
Soda543 2 meses atrás
Your videos have inspired me to fix my older phones
Henrique R. Lima
Henrique R. Lima 2 meses atrás
Even if people could figure out what's going on in the calibration process and start doing it themselves, Apple is so passionately focused on keeping that ability away from the end user that they'd likely change it in an instant once they found out
Gandalf der Weiße
Gandalf der Weiße 2 meses atrás
I totally expected that! Apple wants to polish up it's image, to make original parts available to everyone, yet if you don't get it done at any official place from apple, you still get the same notes.. I hate to say it, but the Chinese are real pros in that matter, they at least created programming machines, so you can transfer the numbers to get rid of the notes... Then you are independent from apples overpriced stores..
LC Gold-App
LC Gold-App 2 meses atrás
The extra screws that come with the display are meant to be replacements, always. regardless of what type of repair someone performs, any screw that you take out needs to be always replaced..
Antonio Noack
Antonio Noack 2 meses atrás
Encryption isn't the same as encoding, but they might look very similar. There is readable text, so it looks like it's just encoded. You might find someone, who might be able to decode the messages, or adjust them, so the phones could be paired from a fake server in the future.
mquin40440 2 meses atrás
HTTPS usually encrypts data
Sam AL
Sam AL 2 meses atrás
Thanks for the video. This will all end if they stop 🛑 pairing parts to the phone. Period.
The Toad
The Toad Mês atrás
i've no words for apple it's actually a proper slap in the face especially after the right to repair movement
Ludwig Von Koopa
Ludwig Von Koopa 2 meses atrás
I can actually explain why you will see those unknown part messages. I’m an apple certified repair agent and after each repair we use a program called repair calibration that matches all of the newly installed parts with the device itself. If we didn’t do that you would get all the issues above.
moxie96 2 meses atrás
I can only wish I could get my second hand iPhone X seen to. It’s just a decorative item now
I B Newton
I B Newton 2 meses atrás
Your videos are so darn informative, both technically and illuminating corporate intrigue.
Woodrow want
Woodrow want 2 meses atrás
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